At Mila & Grace, your happiness is our priority and we strive to exceed that goal with each and every order. If you're not totally satisfied with your order, that is not okay. We want to make it better!
Be sure to open your package as soon as you receive it. If you think that you've received a defective item or have missing or incorrect items, contact us within 3 days of the receipt of your order so we can straighten this issue out for you ASAP.
Return policy and procedures:
- Items can be returned for store credit only, issued in the form of a gift card sent via email. We cannot issue refunds.
- All returns must be received within 30 days of the date that we ship out your order. Be sure to keep in mind the transit time it will take for your package to reach us once you ship it.
- Items purchased at a discounted price is a FINAL SALE and will not be eligible for return.
- Returned items must be un-washed and unworn with tags in place.
- Please include your return form and indicate the item(s) you wish to return with reason for your return.
- Shipping is non-refundable, unless the mistake was made by Mila & Grace.
- Please allow us 5-7 business days to process your return once it is received. Your merchandise card will be sent electronically to the email address you provide. If you do not receive your e-card, be sure and check your bulk mail box first.
Changes to Your Order:
- It happens, you finish up the checkout process only to realize an item was accidentally ordered or you meant to add another item. We understand! That's why we will do our very best to help you out in making changes to your order if you contact us within 2 hours of placing your order. If your order is already being processed, we are unable to make changes unfortunately. If you are still within the 2 hour window, please email us at firstname.lastname@example.org with your order number and changes you are requesting. We will do our very best to assist you!
Please feel free to contact us with any questions or concerns! Access the return form HERE.